Shipping
Domestic: We ship USPS First Class with Tracking (+ insurance on purchases totaling over $200). Please allow between 2-5 days from the time of shipping for your purchase to arrive. If you would like your order sooner, please contact us and we'll do our best to accommodate.
Please allow anywhere from 4-7 days for the fabrication of your piece as most items are made to order. If interested in a special order of 14k yellow or rose gold plated pieces, or solid gold please inquire for details and processing time.
International: We are happy to ship internationally. Please email us at marisa@interstellarlovecraft.com for more information.
Returns + Refunds + Exchanges
If for whatever reason you are not completely satisfied with your purchase, we offer a 15 day refund/exchange policy and 60 day exchange policy. Unfortunately, we cannot refund shipping and ask that you cover the cost to ship in the case of an exchange. Free local pick up/drop off is also an option. The buyer is responsible for paying the shipping on your returned item unless of course there is an error on our end. Please package appropriately, if damages occur due to lack of appropriate packing, we are not responsible.
If fit or sizing is an issue, let’s work it out! Please email us at marisa@interstellarlovecraft.com, subject "Exchange" and we’ll come up with a solution for your specific issue together.
If your item is defective or damaged in any way, we stand by our work and will happily repair/replace free of charge.
Repairs
Accidents happen! Whether on your side or ours, we are happy to assist in any repair your jewelry piece might require over the course of its lifetime. Depending on the nature of the issue, this service is typically offered at little to no cost. Please email marisa@interstellarlovecraft.com, subject "Repair" to further discuss the best course for your specific need. If at all possible, attach a descriptive photo so we might be able to serve you best.
*Please note: We only offer repair service on our work.
Plating and Replating
As of January 2017, we began working with Red Sky Plating for all of our gold plating needs. Each 14k yellow or rose gold piece receives a 3 micron treatment. This is what is referred to as “heavy gold plating” if the foundation piece is brass or “gold vermeil” if sterling silver. As a result, our pieces will remain beautiful and lustrous for many years to come regardless of wear and tear. It is always advised however to avoid prolonged contact with water (showering/washing hands) while wearing treated jewelry. To polish, use a soft micro fiber cloth on your plated pieces. Do not use any type of chemically treated cloth or solution as you risk removing the plating on the piece. On a rare occasion, pieces do need to be replaced due to heavy wear, or the skin chemistry of the wearer. We will replace once free of charge (you just need to pay for shipping) and only charge $10-$20 for *subsequent replating. If you have any additional questions about our plated jewelry or plating in general, please don’t hesitate to ask!
*in all of my 15 years as a jeweler, this has never been a request!
**please note: we only offer plating and replacing services on our jewelry designs.